Terms and conditions
Scope and provider
These terms and conditions apply to orders placed through the online shop of muster GmbH.
muster GmbH
Stationsstrasse 48
8902 Urdorf
Switzerland
Phone: +41 43 511 54 48
E-mail: test@test.info
UID/VAT: CHE-Test
Offer, order and conclusion of the contract
The food, drinks and other products shown in the online shop describe the current offer. Showing them is not yet a binding acceptance of an order.
Before you send your order, the selected products, quantities, options, prices, discounts, delivery or pickup, contact details, delivery address where applicable and the total amount are shown again. You can correct input errors before sending.
By sending the order you make an offer to conclude a contract and start the payment. A confirmation of receipt shown or sent before the payment has been completed successfully only confirms that the order has been received.
A binding contract is concluded as soon as the payment service provider confirms the successful payment to the online shop. A later message that the kitchen has accepted the order is an additional operational confirmation and does not change when the contract was concluded.
Prices and payment
All prices are stated in CHF and include the statutory value added tax. The total amount shown in the checkout immediately before sending the order is decisive.
The payment methods offered in the checkout are processed via the payment service provider Wallee and the payment institutions involved.
A failed or declined payment is not a successful payment. You can use another payment method offered or try to order again.
Delivery and pickup
Deliveries are only possible to the postcodes enabled in the online shop. The minimum order value shown in the online shop applies to each delivery zone. If it is not reached or the address is outside the delivery area, delivery cannot be selected; pickup may still be offered.
No delivery fee is charged for enabled delivery orders.
For pickup, the order is to be collected at the chosen or confirmed time from muster GmbH, Stationsstrasse 48, 8902 Urdorf.
Orders can be placed for immediate fulfilment or for a later time within the opening and service hours shown in the online shop, at most 7 days in advance.
The preparation, delivery and pickup times shown in the online shop are estimates. We will let you know if an order cannot be accepted or if a significant change of time becomes necessary.
You are responsible for providing current contact details and a complete, reachable delivery address and for being reachable at the agreed time.
Exceptional unavailability and changes
Despite careful availability management, in exceptional cases it may only become apparent after successful payment that an ordered product or a chosen option is not available. In that case we will inform you without delay.
An unavailable product is not replaced by another one without your consent. We may cancel the unavailable item and refund the amount paid for it in full to the original payment method. If fulfilling the rest of the order no longer makes sense, we may cancel the whole order and refund the full amount paid.
If an order cannot be fulfilled in whole or in part, or if we decline it, we refund the amount charged for the unfulfilled part in full to the original payment method. We initiate the refund without delay; when the credit appears depends on the payment service provider and the financial institution involved.
Cancellation by the customer
After successful payment, but before the kitchen accepts it, an order can be cancelled free of charge by phone on +41 43 511 54 48.
Once the kitchen has accepted the order or preparation has started, cancellation is only possible with our agreement. Whether and to what extent a refund is made then depends on what was agreed and on the services already provided.
Mandatory statutory rights remain reserved.
Alcoholic drinks
Alcoholic drinks are marked with their minimum age in the menu (16+ or 18+). We only hand them over to people who have reached that age.
Official ID may be requested at handover, including for deliveries. Without a successful age check we cannot hand over alcoholic drinks.
Allergies and intolerances
If you have a food allergy or intolerance, please tell us before ordering and ask for the current information: Phone +41 43 511 54 48 · E-mail test@test.info. Notes in the order notes field do not replace a direct conversation where a health risk is possible.
Recipes, ingredients and suppliers may change. The information given at the time of ordering applies. Origin and allergen information is also available at Origin & allergens.
Complaints
Please tell us about any complaint concerning an order as soon as possible: Phone +41 43 511 54 48 · E-mail test@test.info. Giving your order number helps us deal with it.
Data protection
Information about how we process personal data can be found in our Privacy policy.
Applicable law and place of jurisdiction
Swiss law applies. Mandatory statutory provisions and mandatory places of jurisdiction, in particular for consumers, remain reserved.
Last updated: 26.10.2026